These legal terms set out how your account access works on 616 jili, what rights you hold as a user, and how we handle your data and transactions. Availability depends on local law and is open to eligible regions only — read these terms before you open an account or make any transaction through GCash, Maya, or GrabPay.
Philippines Eligibility
GCash & Maya Transactions
Account User Rights
Data Handling Policy
POLICY POSTURE
How Our Legal Terms Apply to Your Account
Access to 616 jili is subject to the laws and regulations of your jurisdiction. We do not represent that our platform is available to all residents of the Philippines or any other territory — eligibility depends on local law, and it is your responsibility to confirm that using this site is permitted where you are located. By opening an account, you confirm that you meet the applicable age and residency requirements in your region. Our terms govern every action taken through your account: logging in, depositing through GCash or Maya, placing any wager, and requesting a withdrawal via InstaPay or GrabPay. Where there is a conflict between a section-level policy and these general legal terms, the more specific policy applies. We update these terms when our services or applicable requirements change. The current version is always the one shown here. Continued use of your account after a published update constitutes acceptance of the revised terms. If any clause is found unenforceable in your jurisdiction, the remaining clauses continue to apply without alteration. Questions about the scope of these terms can be directed to our support channel at any time.
GCash
GCash deposits and withdrawals are subject to these terms. Transaction records are visible in your account wallet history after each completed transfer.
Maya
Maya transfers follow the same account policy as other supported local payment rails. Confirm limits and verification steps shown in your account settings.
GrabPay
GrabPay is available where local law permits. All GrabPay transaction records are logged in your account dashboard and are subject to these legal terms.
InstaPay
InstaPay withdrawals are processed through your registered account wallet. The record of each transfer appears in your transaction history immediately after processing.
POLICY SCOPE
What These Terms Cover and What They Do Not
Not every activity connected to your 616 jili account falls under the same set of rules. This section draws a clear line between what our legal terms govern directly, what falls under a more specific policy, and what sits outside our responsibility entirely. Understanding this scope helps you direct any question to the right place without delay. Your account access, the games you open, your payment rail activity through GCash or Maya, and all communications from us to you are covered. Third-party services you access through links on this site operate under their own terms, and we hold no responsibility for them.
Account Access
Your login credentials, account session, and any action taken while authenticated — including game selections and balance changes — fall fully within the scope of these legal terms.
Transactions
All deposits and withdrawals processed through GCash, Maya, InstaPay and GrabPay are governed here. Transaction disputes are handled through our support channel using the record in your account wallet.
Site Content
Game content from our studio partners — including titles in the lobby — is subject to the terms of each content provider as well as ours. We set the access conditions; the provider sets the game rules.
Third-Party Services
External services, linked pages, and payment processors operate under their own legal frameworks. We are not a party to those terms and cannot be held responsible for third-party conduct or policy changes.
YOUR USER RIGHTS
Actions You Can Take Under This Policy
You have a set of practical rights under these terms that you can act on at any time through your account or through our support channel. You can review the full record of your account activity — every login event, game session, GCash deposit, Maya transfer, or InstaPay withdrawal — from the transaction history section in your account dashboard. If any personal detail on your account is incorrect, you can request a correction by contacting support with the relevant proof. Where you believe a transaction has been processed in error, raise the query through our support channel and include the transaction reference shown in your wallet history. You may also request a copy of the data we hold on your account. We will respond to data requests through the contact path shown in the support section of this page. All rights listed here apply within the bounds of applicable law in your eligible region.
Review Account Records
Your full transaction history — deposits via GCash or Maya, withdrawals via InstaPay — is available in your account dashboard after login. No request needed; the record is always there.
Correct Account Details
If your registered name, contact number, or linked e-wallet detail is wrong, contact support with a correction request and the relevant account verification documents.
Raise a Policy Question
Any question about how these terms apply to your account can be sent through our support channel. Include your account reference so the query is matched to your record quickly.
Request Your Data
You may ask us for a summary of the personal data held on your account. Submit the request through the contact path listed in our support section and we will confirm receipt.
CONTACT POLICY SUPPORT
How to Reach Us on Legal and Policy Matters
Policy and account questions can be directed to our support team through the channels below. For transaction disputes, include the reference number shown in your account wallet history so the team can locate the record without delay. For data or access questions, our dedicated policy contact path handles those separately from general account help. All queries are logged and responded to in order.
Live Chat Support
Open the live chat from your account dashboard to raise a policy or transaction question in real time. Have your account reference ready.
Email Policy Contact
For formal data requests or written policy queries, use the policy email address shown in the contact section of your account settings page.
Account Help Centre
The help centre in your account dashboard covers common policy questions, account correction steps, and GCash or Maya transaction query paths.
DATA AND ACCOUNT SECURITY
How 616 jili Handles Your Data and Account
We hold only the data needed to operate your account and process transactions through supported payment rails like GCash, Maya, and InstaPay. Account data is retained for as long as your account is active and for any period required by applicable law after closure. We do not sell your personal data to third parties. Cookies on our site are used to keep your session active and to remember your account preferences — you can manage cookie settings through your browser at any time. Account security is your shared responsibility: keep your login credentials private and notify support immediately if you suspect unauthorised access. Any request to change the registered e-wallet linked to your account requires identity verification through the steps shown in your account settings. To request changes to your data or to ask how long specific records are kept, use the policy contact path in the support section above.
Data Handling
We collect and store only what is necessary to operate your account, verify your identity, and process GCash, Maya, or InstaPay transactions. No data is passed to third-party advertisers.
Cookie Use
Cookies keep your account session active and save lobby preferences. You can clear or block them through your browser settings — some features may not function fully without session cookies.
Account Security
Keep your password and linked e-wallet details private. If your account shows any activity you did not initiate, contact support immediately using the live chat or policy email path.
Retention and Changes
Account records are kept for the period required by law. To request a data correction or ask about specific retention periods, submit a request through the policy contact path shown in the support section.
POLICY FAQ
Common Questions About Our Legal Terms
These questions cover what visitors ask most when reviewing our legal terms — account access, data rights, transaction records, and how to raise a dispute. If your question is not answered here, the support channel in your account dashboard is the fastest way to get a direct response.
Is 616 jili available to all Philippines residents?
Access depends on local law and is open only to eligible regions. It is your responsibility to confirm that using this platform is permitted in your location before opening an account or making any transaction.
Where can I see the record of my GCash or Maya transactions?
Every deposit and withdrawal — including GCash, Maya, InstaPay, and GrabPay — is logged in the transaction history section of your account dashboard. The record appears immediately after each completed transfer.
Can I request a copy of the data 616 jili holds on my account?
Yes. Submit a data request through the policy email contact shown in your account settings. We will confirm receipt and respond within the timeframe required by applicable law in your eligible region.
How do I correct a detail on my registered account?
Contact our support team through live chat or the policy email path and provide the correct detail along with any verification document required. Account changes that affect your linked e-wallet require identity verification before they take effect.
What do I do if I spot a transaction I did not authorise?
Report it immediately through the live chat in your account dashboard. Include the transaction reference from your wallet history. Our support team will log the query and follow the dispute steps set out in these legal terms.
How often are these legal terms updated?
We update the terms when our services or applicable legal requirements change. The version shown on this page is always current. Continuing to use your account after a published update means you have accepted the revised terms.