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These Terms & Conditions set out the rules that apply when you open and use a 616 jili account, including how transactions through GCash or InstaPay are handled, what content you can access, and how disputes are raised. Access to 616 jili is subject to local law and is available only where permitted in your region.
By creating an account on 616 jili, you agree to the full set of terms on this page. These terms govern your account registration, the funding and withdrawal of your account wallet, your use of game content from studios such as CQ9, PG Soft, Joker and Bigtime Gaming, and any communication between you and our support team. They do not override applicable local law. Where a conflict arises between these terms and the law of your jurisdiction, the applicable law takes precedence. Your GCash or InstaPay transactions are processed under the rules of those payment services in addition to our own wallet policy. We ask you to keep your account credentials private; any activity carried out under your login credentials is your responsibility until you notify us otherwise through the support channel. We may update these terms at any time. When a material change is made, we will notify you through your registered contact details or through a notice visible after login. Continued use of your account after the effective date of a change means you accept the updated terms. If you do not accept an update, you should stop using your account and contact support to request closure.
These terms apply to everything within your 616 jili account session — from the moment you log in to the moment you log out, including wallet movements and game activity. They do not extend to third-party services or platforms that may be linked from our pages. Understanding the boundary helps you know where to direct questions.
Covers your login, session activity, profile settings and account wallet. All actions taken under your credentials fall within this policy from the point of account creation.
Covers deposits and withdrawals processed through your 616 jili wallet, including GCash and InstaPay movements. The rules of each payment service also apply independently to those transactions.
Covers game titles and lobby content made available through the platform. Content availability may vary based on your region and the eligibility rules in force at the time of access.
Does not cover external payment processors, linked applications or services operated by studios or partners. For those services, their own terms and privacy policies apply directly to you.
You have clear, practical options for managing your account relationship with us. You can review the transaction history in your account dashboard at any time after login — each GCash deposit, InstaPay transfer, or wallet movement is recorded there with a timestamp. If any detail in your account profile is incorrect, you can update it through the account settings section or ask our support team to assist with the correction. If you believe a transaction was processed in error, raise the question with support as soon as you notice it. Include the transaction reference number shown in your dashboard; this speeds up the review considerably. You can also request a full account statement if you need a record of your activity. Account closure requests are handled through the same support channel — we process them in the order they are received, and we will confirm the outcome to your registered contact details.
Your full transaction history — including every GCash and InstaPay entry — is visible in your account dashboard. Log in and open the wallet section to see timestamped records.
If your registered name, contact number or email is wrong, update it through account settings or contact support directly. Accurate details help us verify your identity during wallet transactions.
For any question about how a term applies to your account, contact support with your account reference. We will respond through your registered contact channel and keep a record of the exchange.
You may close your account at any time by contacting support. Any remaining wallet balance subject to the withdrawal conditions in your account will be handled according to the terms active at closure.
If something in these Terms & Conditions is unclear, or if you need to act on a right described above, our support team is the right place to start. Use the channel that suits the urgency of your query — live chat for immediate questions, email for detailed ones that need a written record.
Open the chat widget from any page after login to reach support directly. Use this for urgent account or wallet questions where you need a quick response.
Send a detailed query to our support address, including your account reference and any relevant transaction IDs. Email is the right route for policy clarifications that need a formal written reply.
Many answers are already in your dashboard — transaction records, current wallet balance, and any active notices about policy updates are shown there immediately after login.
We handle account data, cookies and security under the same principles that govern these Terms & Conditions — access is controlled, retention is limited to what is operationally necessary, and you can ask us about either at any time.
Account data you submit during registration and wallet use is held only as long as your account is active or as required by applicable record-keeping obligations. We do not sell or share it with unrelated third parties.
We use session cookies to keep you logged in and to remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect account functionality.
Your account is protected by the credentials you set at registration. We strongly recommend using a unique password and not sharing login details. Notify support immediately if you suspect unauthorised access.
To ask about how your data is used, request a record correction, or raise a concern about these terms, contact support through live chat or email with your account reference and the specific question.
These are the questions we hear most often about the Terms & Conditions. If your question is not covered here, contact support directly with your account reference.
Yes. Any GCash deposit or withdrawal processed through your 616 jili wallet falls within this policy. The terms of GCash itself also apply to those transactions independently. Both sets of rules govern your use at the same time.
We will notify you through your registered contact details or through a notice shown after login. Continuing to use your account after the change takes effect means you accept the updated terms. If you disagree, contact support before the effective date.
Access depends on local law and is available only where local law permits. It is your responsibility to confirm that using the platform is allowed in your specific location. We do not make claims about eligibility in any particular area.
Contact support through live chat or email as soon as you notice the issue. Include the transaction reference number from your account dashboard. We will review the record and respond to your registered contact. Do not wait — early notification speeds up the process.
We retain only the data required by applicable record-keeping obligations after closure. Data that is no longer operationally or legally necessary is removed. Contact support to ask what specific records are held and for how long.
Each person may hold only one registered 616 jili account. Creating a second account — even under a different email or payment method — is a breach of these terms and may result in both accounts being suspended pending review.