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When you open an account with 616 jili, we handle your personal data with a clear purpose: to run your account, process transactions through GCash or InstaPay, and keep your session secure. This policy tells you exactly what data we hold, why we hold it, and how you can act on your rights at any point.
We collect information you provide when registering — your name, contact details and chosen login method — along with transaction records generated when you use GCash, InstaPay or other supported payment rails to fund or withdraw from your account wallet. Device identifiers, session logs and browser-level signals are collected automatically to maintain session continuity and detect unusual access patterns. We do not sell your personal data to third parties. Data is shared only with payment processors necessary to complete your GCash or InstaPay transfers, and with compliance functions required under applicable law. Retention periods depend on the type of record: account profile data is kept for the duration of your active account plus any period required by the law of the jurisdiction where access is permitted. Transaction logs tied to GCash or InstaPay activity are retained for the period set by applicable financial regulations in eligible regions. You may request a summary of the data we hold about you at any time by contacting our support team through the channels listed on this page. Access to this platform and the protections described here depend on local law and are available where local law permits.
This policy applies specifically to data processed by 616 jili when you access the platform from an eligible region, interact with your account, or initiate a transaction. It does not extend to services, sites or applications operated by third parties — including the GCash and InstaPay apps you use to fund your wallet. Review those providers' own policies for how they handle your payment data on their side.
Data collected when you log in, update profile details, or change your password is covered fully by this policy. This includes session tokens, device identifiers and the email or phone number tied to your 616 jili account.
Records of deposits and withdrawals processed through GCash or InstaPay — amounts, timestamps and reference numbers — are within this policy's scope. How GCash or InstaPay handles the same transaction on their end is governed by their own privacy terms.
Your navigation history within the platform — game sections visited, session duration, lobby areas opened — is recorded to improve account experience. This data stays within our systems and is not shared with game studios or content providers.
Links from this platform to external sites, payment apps or social channels are outside this policy's coverage. We are not responsible for the data practices of any third-party service you reach from 616 jili.
You have specific rights over the personal data we hold on your account. Reviewing your records is the first step — after logging in, your account dashboard shows the profile details, contact information and transaction history currently stored against your account. If any detail is out of date or incorrect, you can submit a correction request through the support channel and our team will update the relevant record. Requests to understand what data we hold, correct it, or ask how it is used are handled through our support contact points; we aim to respond to each request and keep you updated on its status. Where access or eligibility is affected by local law in your region, we note the applicable limitation clearly in our response. Deletion requests are assessed against retention obligations under applicable law — data we are legally required to keep cannot be removed before the required period ends, but we will confirm what can be deleted and when.
Log in and open your account dashboard to see the profile details, contact data and transaction history currently held on your account. The dashboard reflects the current state of your stored information at the time you view it.
If your name, contact number or linked payment details are incorrect, raise a correction request through our support team. Include your account reference and the specific field to update; we action verified correction requests in the order they arrive.
Any question about how your data is used — what we collect, who can see it, how long we keep it — can be sent to our support contact. We do not require a formal legal notice to start the conversation; a message through our support channel is enough.
You may ask us to delete your account data. We assess each request against applicable retention law — if a legal hold applies, we explain which records must remain and for how long, and confirm what can be removed immediately.
All privacy-related questions, correction requests and data inquiries are handled through our support team. Use the contact path that suits your situation — live chat for quick clarifications, email for formal written requests that need a documented response, or the help centre for self-service account changes. Every inquiry is acknowledged, and you receive a status update before a final response is issued.
Open the chat icon inside your account for real-time support on privacy questions, including account data queries and correction requests. Available for accounts in eligible regions.
Send a written privacy request to our support email address shown in the help centre after login. Include your registered contact detail and the nature of the request so we can locate and verify your account record.
The help centre, accessible from your account dashboard, covers common privacy questions including how to update profile data, review transaction records and manage contact preferences without contacting support directly.
Security and data handling practices at 616 jili are built around your account's integrity — from the moment you log in to the point your GCash or InstaPay transaction is confirmed. We apply access controls so that only authorised functions within our system can read your account data. Cookies used on the platform are limited to session management and basic analytics; you can review cookie preferences through your browser settings at any time. Retention of your data follows the schedule applicable to the eligible region from which you access the platform.
Your account data is accessible only through authenticated sessions. Login credentials are stored using one-way encryption; we do not store your password in a readable format. Any suspicious access attempt generates a notification to your registered contact detail.
We use cookies to maintain your login session and measure how pages load on your device. No cookie on this platform tracks your activity across third-party sites. You can clear session cookies from your browser without affecting your stored account data.
Account profile data is held for the life of your active account, plus any period required by applicable law in the eligible region. Transaction records tied to GCash or InstaPay activity follow the financial record retention period set by local regulation.
When this policy changes materially, we notify registered accounts through the contact detail on file before the change takes effect. The updated policy date is shown at the top of this page; your continued use of the account after that date reflects your awareness of the revised terms.
These are the questions we hear most often about how 616 jili handles your data. If your question is not covered here, reach out through the support contact listed on this page.
We collect the details you enter during registration — name, email address or phone number — plus device identifiers and session logs generated when you access the platform. Payment reference data from GCash or InstaPay transactions is also recorded to maintain your wallet history.
We share data only with payment processors required to complete your GCash or InstaPay transfers, and with compliance functions where applicable law requires it. We do not sell your data to advertisers, data brokers or any unrelated third party.
Log in and open your account dashboard — it shows your current profile details, registered contact information and transaction history. For a full record summary, send a request to our support team using the email contact in the help centre, and we will compile and share the information we hold on your account.
Yes. Contact support through live chat or email with your account reference and the specific field you need corrected. We verify your identity before making any change and confirm once the record is updated. Some fields, such as transaction timestamps, cannot be altered as they are system-generated.
Account profile data is retained for the life of your active account plus any period required by applicable law in the eligible region where you access the platform. GCash and InstaPay transaction logs are kept for the financial record retention period set by local regulation. We confirm the exact period in writing when you submit a deletion request.
When you close your account, we begin the deletion process for data we are not legally required to retain. Records subject to a financial or compliance retention obligation remain on file for the applicable period, after which they are deleted. We send a written confirmation of what was removed and what was kept, with the reason and expected retention end date.